Returns, Replacements & Refunds
We understand mistakes happen, and we’re happy to help you make it right.
Incorrect Orders
If you've ordered the wrong item, we’ll gladly exchange it—just return it to us within 30 days in a resaleable condition. (with tracking)
Please include the correct postage for sending out the replacement. If postage is underpaid, Royal Mail will charge a fee, which we’ll pass on to you.
If no postage is enclosed, any added postal charges will be debited from the original payment method used.
Refunds
Need a refund instead? No problem—just return the item in resaleable condition within 30 days.
You’re responsible for return postage and insurance. We can’t take responsibility for lost or underpaid mail.
Tip: Check with your local Post Office if you’re unsure about the correct postage.
Delivery Issues & Faults
Missed or Incorrect Deliveries
- If your order was sent to an incorrect address supplied by you, replacement items will require a new order.
- If you’d like your items sent to a different address, please request this before despatch.
If we make an error and send the wrong item, we’ll cover the return postage.
Faulty or Missing Items
- Must be reported within 30 days of purchase but does not affect your consumer rights.
- We’ll refund or replace items proven to be faulty or unfit for purpose.
- Missing items also need to be reported within 30 days—after this, we can’t guarantee resolution.
Non-delivery
- UK orders: Royal Mail considers items lost only after 14 working days from despatch.
Let us know within:
- 30 days (UK)